Privacy Policy

Oxford Sling Library – Privacy Policy – May 2018

Oxford Sling Library (OSL) is a lending library of baby, toddler, preschool slings and carriers, accessories and clothing, who advocate safe use of slings to carry babies. OSL offer tailored fittings of slings with the option to hire at our sling library and sling meet events along with charged consultations and subsequent hires of sling library stock. Our fortnightly and monthly sling library events are run by volunteers, many of whom are trained to either Consultant or Peer Support level, through various leading UK and EU babywearing schools. OSL, and volunteers, is fully insured and we are members of BABI.
This policy will set out what personal and sensitive data we will collect from you, how we will use it and how we will protect it.

Information we may collect from you and why.
The data we collect from you will depend on how you wish use our services. We will always collect your name and mobile number on our sign in sheets. This allows us on occasion to text you to check a detail regarding your hire, sling enquiry if you brought your own sling for help/a fitting, or if there is a fire/other threat in the building at the time of the sling library and we need to contact you fast.

We may contact you if you have requested information, to gain more knowledge prior to a consultation, to get updates on how you are managing your hire, to send return reminders, invoices, and hire confirmations (usually via MyTurn). We may also want to get in contact through email to let you know of any updates or events that we (OSL) have organised. The contract that you agree to (our Terms and Conditions and Hire Agreement) means that we hold this data to fulfill a contractual lawful basis, and that you will become a user of OSL.

We may ask personal information regarding you or your childs physical or mental health either during conversation or on the questionnaire prior to a private consultation. We collect this information to ensure we can offer the best possible and up to date advice with regard to how you can safely carry your baby and to identify which the most suitable carrier(s) may be to support your situation or needs.
The information we request will only be for legitimate business reasons. It is not passed onto to anyone else.

How we collect and store your information
We gather your information from several sources:
+From face to face contact
+Sign in sheets at sling libraries. Attendance figures are logged and then kept in a locked filing system. We cross reference how many people attended our events with monies collected for room hire costs and other overheads.
+Paper hire forms – are shredded as soon as we have inputted the data into MyTurn.
+Enquiry emails via the website Contact Us form.
+Facebook private messages – accessed via password protected devices.
+If you comment on Facebook posts – your name will be public to those who look at our page.
+Incoming emails through Thunderbird Mail – access through a password protected device.
+Pre-consultation questionnaires, usually emailed, sometimes via Facebook PM, stored on password protected devices.
+Stripe. Is GDPR compliant. Only the chairwoman/treasurer has access to Stripe in order to check payments or issue refunds.
+Bank Transfers. Accessed on password protected devices and with a secure password only known to that person accessing.  Bank transfer details are only accessed by the chairperson/treasurer of OSL.
+PayPal. Accessed only on password protected devices and with a secure password.
+MyTurn. Accessed only on password protected devices and logged in by individual OSL administrators each with their own password. Only specific OSL trained volunteers have admin access to MyTurn.
+All OSL volunteers sign a Volunteers Agreement and cannot use or pass on any contact or payment details.

When we share your information
We do not share your information to any third parties. At all. Unless you ask us to (for example, if you ask us to help purchase a sling).
The only reason we would feel a need to pass on any details was if we felt we had to speak to Social Worker or a Health Visitor regarding a suspected child protection issue of any kind, as per our Child Protection Policy.

Your data subject rights
You have the right to request what data we store about you, at any time. We will give you those details within 14 days, with no cost to yourself. These details will only be what you have told us anyway.
We require you to opt-in to receive our email updates. You can request for us to delete your email address from our mailing list at any time via the Unsubscribe button at the bottom of any Mailchimp email we send out. This request will be completed within 7days.
For insurance purposes we are required to keep your details for 7 years, but it will always be kept safely, as above.

Changes and updates to the privacy policy
Any changes we may make to this Privacy Policy in the future will be posted on our Oxford Sling LIbrary MyTurn page, our website and Facebook pages and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this Privacy Policy.

Questions, concerns, complaints or queries please contact us at Oxford Sling Library.